Yokohama TWS North America has been honoured with the esteemed "Global Above & Beyond" award at the Hyster-Yale Global Suppliers Conference. This accolade recognises the company's exceptional customer service and unwavering support for Hyster-Yale Materials Handling (HYMH). The award is a testament to Yokohama TWS's dedication to exceeding standard supplier relationships, consistently delivering exceptional performance and support.
The "Global Above & Beyond" award is given to the supplier who demonstrates an extraordinary commitment to surpassing expectations. Yokohama TWS North America earned this recognition through its relentless teamwork, from meticulous planning to the timely delivery of tyres. This exceptional effort ensured that HYMH could maintain its commitment to on-time delivery of vehicles, even amidst challenging conditions.
One of the key highlights of Yokohama TWS's performance is its impressive 99.73% on-time delivery record. This remarkable achievement is a result of the company's proactive approach, accommodating schedule changes, and driving year-on-year cost reductions. The company's efforts have not only supported HYMH in meeting its delivery commitments but have also strengthened the long-standing partnership between the two organisations.
Antoine Rivallain, Global OE Director at Yokohama TWS, expressed his pride in the recognition, stating, “This award underscores our companywide commitment to our customers in seamlessly delivering solid solutions. All of us at Yokohama TWS worked to give the best overall performance in quality and on-time delivery to Hyster-Yale Materials Handling, as always supporting our OEM customers in achieving their goals, given supply chain challenges and tight lead times they often require. We are proud of our 30+ years working with HYMH and look forward to another 30+ years of business success.”
Rivallain's remarks highlight the company's dedication to providing high-quality service and products, even in the face of supply chain challenges. The long-standing relationship between Yokohama TWS and HYMH is a testament to the company's consistent performance and commitment to excellence.
As Yokohama TWS North America continues to uphold its reputation for outstanding customer service, the company remains committed to fostering strong partnerships and delivering high-quality products. The "Global Above & Beyond" award is not only a recognition of past achievements but also a motivation for continued excellence in the future.
