HiQ Tyres & Autocare has achieved a record-breaking milestone, with 91% of its 160 centres nationwide receiving Platinum, Gold, or Silver grades in a comprehensive audit. Conducted by CAR Consulting Group, the audit evaluated over 200 parameters, marking the most detailed review in HiQ’s history. Six centres earned the prestigious Platinum designation, reflecting the network’s commitment to operational excellence and customer satisfaction.
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HiQ Tyres & Autocare has further solidified its position as a leader in the automotive service industry following a landmark nationwide audit. With 91% of its centres achieving Platinum, Gold, or Silver ratings, the results underline HiQ’s ongoing commitment to exceptional service and operational excellence.
The audit, conducted by the specialist automotive consultancy CAR Consulting Group, assessed more than 200 parameters across 160 centres, including appearance, customer service, and technical expertise. Six centres achieved the coveted Platinum status, while 47% were awarded Gold and 39% received Silver. These grades represent a 27.6% improvement compared to the network’s previous audit.
HiQ’s Platinum designation is reserved for centres that deliver a truly outstanding customer experience, showcasing the professionalism and seamless service HiQ is known for. This achievement reinforces the network’s reputation as a trusted name in autocare and an attractive franchise opportunity.
The audit forms part of HiQ’s broader strategy to support its franchisees, managers, and service partners in delivering superior performance. By identifying strengths and opportunities, HiQ ensures consistent quality and customer satisfaction across the UK.
Craig Sprigmore, Goodyear Retail Director UK & Ireland, emphasised the importance of the programme:
“The nationwide standards programme is more than just a benchmarking exercise; it is a crucial part of our goal in delivering platinum-level service to motorists. By identifying strengths and opportunities across the network, the independent audit focuses our team to be the best in every town where HiQ operates.”
Sprigmore added:
“We’re delighted by the results of the audit, and would like to thank all the centres for their collaboration during the process. The audit results place HiQ in a stronger position to monitor performance across the network, and implement strategies to maximise consistency and quality.”
The highest-achieving centres will receive official accreditation plaques, a visible mark of their exceptional standards. This certification reassures customers that their vehicles are in the hands of experts who have been audited at the highest level.
As a part of its rebranding and investment efforts, HiQ has not only raised standards across the board but has also made itself an increasingly attractive proposition for potential franchisees. Backed by Goodyear, the HiQ network continues to grow and deliver market-leading service to automotive customers nationwide.
What percentage of HiQ centres received Platinum, Gold, or Silver grades?
91% of HiQ centres achieved Platinum, Gold, or Silver status in the nationwide audit.
How many centres were awarded the Platinum grade?
Six centres received the highest Platinum designation.
What was the focus of the audit?
The audit evaluated over 200 parameters, including aesthetics, customer service, and technical expertise, to ensure high operational standards.
What is the significance of the accreditation plaques?
The plaques signify that a centre has been independently audited and certified for excellence, giving customers confidence in the quality of service.
